IT Support Lead
Permanent in I.T & TechJobs
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Reference V/13154
Job Description
Due to their continued success, our client is currently recruiting for an experienced IT Support Team Leader to strengthen their IT department. This is a fantastic opportunity to work for an award-winning company who really take care of and invest in their employees, they offer an exceptional benefits package, and it is an extremely exciting time to be a part of their business.
As well as the opportunity to flourish in an employee focussed culture, the successful candidate will be offered a competitive salary and benefits package which are out of this world, and unrivalled in the region.
Skills & Experience Required:
- Proven experience within a similar IT Support lead role, with extensive experience of managing modern IT estates
- A strong knowledge of operating standards and frameworks focused on cyber security standards and practises (for example Cyber Essentials/plus, ISO27001)
- Extensive technical knowledge of Microsoft 365, Azure Active Directory, ideally supported with relevant certifications
- Technical knowledge and configuration knowledge of Windows Server stack
- Strong knowledge of cloud solutions, with a real focus on Microsoft Azure
- Experience administrating and maintaining IT networks
- Strong Windows desktop support experience
- Proven experience of successfully leading, supervising, or managing an IT team
- Proven leadership skills, including team and individual training and support
- A proactive approach with “can do” attitude and ability to motivate others
- Proven problem-solving abilities
- A high degree of accuracy and attentional to detail
- Excellent communication skills, written and verbal
Key Duties & Responsibilities Include:
- Taking the lead on day-to-day support operations and internal IT projects, managing escalations, and providing guidance to ensure best practices in troubleshooting and user support.
- Effectively leading and mentoring the IT support team, handling daily operations and escalated issues
- Successfully leading, managing and coordinating internal IT projects
- Delivering high-quality, user-centric customer service and maintain support standards. Identifying areas for process improvement and collaborating with other team members.
- Overseeing documentation, training, and team performance metrics.
- Developing and maintaining internal IT procedures and standards
- Monitoring and develop IT service levels
- Interface across the business to develop continuous improvement strategy
- Contributing and influencing the IT strategy
- Delivering third-hand IT support, handling escalated calls
- Delivering value from partnership with technology suppliers
- Supporting the development of continuity plans
- Ensuring systems and business data is secure and having the appropriate back- up solutions
- Researching new technologies and proactively making product selection recommendations
- Overseeing contract and license management for the IT systems, users and software
- Take ownership of the Microsoft Office 365
(V/13154)