Job Description
We are pleased to be working on behalf of an established Insurance Broker based in Colchester who are looking for an Account Handler to join their growing team. You will be required to service the insurance needs of existing customers and provide quality customer care.
Key Duties:
- Answer telephone calls promptly and effectively dealing with all enquiries in a professional and efficient manner.
- Process incoming post.
- Deal with client enquiries within 24 hours.
- Telephone and email clients, Insurers and third parties professionally and efficiently to resolve insurance issues on behalf of clients.
- Notify Insurers of changed and of new cover issues within the appropriate time scales.
- Obtain and submit complete Client documents to Insurers promptly.
- Process mid-term adjustments.
- Issue renewal review notices and documents, process renewals and deal with any issues.
- Update records following changes or amendments to risk details.
Previous Skills & Experience:
- 5 GCSE’s grade C or above plus Cert CII or equivalent.
- Ability to work in a team but also on your own initiative.
- Practical working knowledge of current FCA regulations.
- Excellent interpersonal skills.
- Excellent communication skills, written and verbal.
- Ability to develop effective working relationships externally and internally.
(V/12842)
