2nd Line IT Support Technician

Jobs

Reference V/13247

Job Description

Time Appointments are proud to be working on behalf of a market leading local business who are currently looking to recruit an experienced IT Support Technician to strengthen their IT department. This is a fantastic opportunity to work for an award-winning business who value their employees.

As well as the opportunity to flourish in an employee focussed culture, the successful candidate will be offered a competitive salary and benefits package which are out of this world, and unrivalled in the region.

Duties & responsibilities:

Deliver a second line support function, handling escalated calls and cases from the first-line Service Desk or the IT Support Team Manager
Administer and maintain system infrastructure, including Active Directory, Azure AD, LAN, Internet access, firewalls, and Exchange/Office 365
Complete proactive works, including but not limited to Windows and desktop application patching, network device firmware updates, system security management, the creation and maintaining of system documentation
Respond to any escalated server and network performance monitoring alerts, taking any necessary actions to resolve
Troubleshoot and resolve complex issues in a methodical manner
Be involved in the management of relationships with third parties and suppliers
Assist with planning and recommending enhancements to ensure that IT capacity meets current and future business requirements in a cost-effective manner
New desktop and laptop setups, including project implementation tasks. The work may be performed remotely or in the office, depending upon the scope of works and the end-user’s location
Keep operational documentation up to date
Attend external sites for issue resolution and pro-active maintenance
Out-of-hours and/or on-call working may be periodically required

Skills & Experience Required:

Excellent knowledge of Microsoft Windows Server operating systems
Strong knowledge of Microsoft Office 365
Strong knowledge/experience of troubleshooting networking protocols and technologies such as TCP/IP, DNS, DHCP, routing and vLANs
Good Knowledge of backup and DR services (Azure)
Experience in managing switches and routers
Good knowledge of Mitel phone systems and SIP trunking
Knowledge of Windows Script Host/VBScript/ PowerShell
Strong knowledge of Microsoft Windows 10, Windows 11
Solid understanding of security best-practices, implementing and maintaining to keep the business protected at all times
MCSA/MCITP: Server Administrator/VCP or equivalent IT qualifications an advantage

Core Benefits:

Annual and quarterly company performance bonus
Life Assurance (7x Basic Salary)
Hybrid working *after probation
Income Protection Insurance (automatic inclusion following completion of 6 months’ service)
AXA PPP Healthcare (following successful completion of probationary period)
Competitive company pension scheme with a long service enhancement
20 days annual leave, rising to 25 days after completion of 1 years’ service, plus statutory bank holidays and discretionary paid leave during Christmas shut-down (equating to an additional 3-5 days leave)
Career progression and development opportunities
Wellness programme
Company events