Customer Service Executive
Permanent in Customer ServiceJobs
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Reference V/13112
Job Description
We are working on behalf of a leading manufacturer based in Ipswich, who are looking for an enthusiastic, organised and forward-thinking Customer Service Executive to join their growing company!
As a Customer Service Executive, you will be responsible for delivering exceptional support to account managers, colleagues and customers alike.
Key Responsibilities:
- First point of contact for customer calls.
- Supporting all customers with order updates via telephone/email.
- Updating order status (priority orders, delays etc.)
- Respond to customer queries tickets, updating internal system.
- Order processing.
- Keying and processing of customer names/data lists.
- Processing and reallocation of returned parcels.
- Handling customer complaints and investigation.
- Effectively working alongside the sales team providing support where required.
- Credit note processing and reinvoicing where required.
- Order amendments/changes i.e., delivery addresses, quantity, PO numbers.
- Supporting with visitor management to the site.
- Account management.
- Creation of customer sample packs and management of stock.
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Previous Skills & Experience Required:
- Experience of a fast moving, pressured environment where speed and accuracy are imperative.
- Process driven and forward thinking.
- Positive, can do approach.
- Exceptional communication skills.
- Strong sense of customer service.
- Good telephone operating skills.
- Excellent attention to detail and organisational skills.
- Dedicated to supporting quality objectives and targets.
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If you are a customer-focused individual, and are passionate about providing exceptional service – this could be the role for you!
(V/13112)